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Returns & Refund Policy

Attica Returns/Exchange Policy
Your satisfaction is our primary goal when buying at Attica. For any product that is not up to standard, i.e. marked/damaged, you have the option of returning the item within 14 days of having received it and can opt for a store credit or a full refund.

For large items that are damaged/marked, if the item is a furniture piece Attica will pick up the item for you and drop off the replaced item. It really is that easy. 

Returns Eligibility

We require the returned product(s) to be unused and in the original packaging. Any items that are not returned to Attica in the original packaging and/or in original condition will incur an additional handling fee (deducted from your refund). This also includes not packing the item up sufficiently to avoid damage in transit back to us. Please use the packing material the item was sent with. 

Returns Procedure

For any returns query simply email Attica at info@atticahome.com.au and make the subject line “Return Request”.  Depending on the product, the date purchased and the reason for return we’ll advise the best way to organise for the product’s return (if eligible for return).

In the return request email please advise your name, order number, the product you wish to return and the reason for return. Attica will authorise your return and provide appropriate return shipping instructions.  Ensure you contact us prior to requesting a return.

Items that to that cannot be exchanged or refunded for “change your mind” include:
Items that are directly shipped by our suppliers may not be returned/exchanged as we need to abide with our supplier’s returns policies
- Items that are custom made to order cannot be returned/exchanged as these items hare made to order especially for you. An example would be “Wall Art”, we may not be able to process a return in this instance.

Once your returned item has been received, you will be offered the option of receiving a refund, exchange or store credit, which ever you prefer.  If your payment was made online, you will receive a refund against your credit card or pay pal account. 

The value of your return will be the purchase price you paid less any shipping costs incurred.  The initial delivery cost is non-refundable. You are also responsible to pay for the return shipping of your item.  Please also note that if we have provided free shipping or discounted your shipping, you will be charged the actual shipping charges for the delivery of your order from our warehouse to your location. 

You are responsible for the return shipping of the item to us, and we will advise on the return location. All items must be returned unused, in re-saleable and original condition. Items also must be returned in original packing and care taken with re-packing to avoid damage during transit.

You may return your item using your own delivery carrier such as Australia Post or a courier.  We recommend using registered parcel post and to include extra insurance for loss or damage. Alternatively we may organise for a courier on your behalf to collect the item from you. In both cases, you are responsible for the return shipping of the item, including re-packaging of the item, loss or damage to the item. 

Cancellation Policy
Unfortunately cancellations of orders are not permitted if an order has been placed with our supplier or if a courier has been dispatched to collect your order from our warehouse.

Contact us immediately if you wish to cancel an order.  We will do what we can to try and put through a cancellation if at all possible. Remember that “you” the customer is our priority.

Manufacturer’s Fault or Damage
Attica will make a quality inspection of all orders prior to shipping them to you. If the item you receive is damaged or faulty, you must notify is within 24 hours of receipt of your items by phone:  0434 407 617 or by email: info@atticahome.com.au

Where possible please provide digital photographs of the damage or faulty item.

Once we have received your request we will we will make arrangements for the item to be picked up and a replacement item delivered to you at our cost. You will incur no additional costs. If a replacement item is not available we will refund you 100% of the purchase price and shipping costs.

You received the incorrect item
Please contact us within 24 hours of receipt of delivery if you receive the incorrect item you ordered. We will organise collection and re-delivery of the correct item if available, at our cost. We aim to deliver the item to you within normal delivery time frame. If the item is out of stock we will refund you 100% of the purchase price and shipping costs.

All returned items must be returned in original packing and care taken with re-packing to avoid damage during transit. Returned goods must be unused and in the original condition shipped to you.

Delivery damage
You must inspect your order for damages to packaging in the presence of the driver prior to signing for receipt of your order. If the item you receive is damaged on delivery, you must notify is within 24hours of receipt of your items by phone:  0434 407 617 or by email: info@atticahome.com.au

If a package or box appears damaged, Please write 'PENDING INSPECTION' or 'APPEARS DAMAGED' on any documents the driver requests you to sign.

We also request that you provide digital photographs of the damaged item.

Once we have received your claim we will make an assessment and reply by return email with our advice. We will make arrangements for the item to be picked up and a replacement item delivered to you at our cost. You will incur no additional costs. If a replacement item is not available we will refund you 100% of the purchase price and shipping costs.

All returned items must be returned in original packing and care taken with re-packing to avoid damage during transit. Returned goods must be unused and in the original condition shipped to you.

Late delivery
Unfortunately we cannot be liable for any loss as a result of a late delivery of your order and will not entitle you to cancel your order. If we are late feel free however to let us know as we’ll be interested to know that as the customer is our priority.

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